Refund policy

At Hamdas Beauty, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must be:

Unused and unopened
In its original packaging
Accompanied by proof of purchase

Due to hygiene and safety reasons, we cannot accept returns for products that have been opened, used, or tampered with.

To request a return, please contact us at by.hamdas@hotmail.com. If your return is approved, we'll provide instructions on how to return your item.

Items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of receiving your order at by.hamdas@hotmail.com and include clear photos of the issue.

Once reviewed, we will arrange either:

A replacement product, or
A full refund, where applicable.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

Opened or used beauty products
Sale or clearance items
Gift cards
Personalized or custom-made products

Exchanges

We currently do not offer direct exchanges. If your return is approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If you haven't received your refund after 15 business days from approval, please contact us at by.hamdas@hotmail.com.